BOOKING & APPOINTMENT

Consultation Requirement

All new clients must complete a consultation before any paramedical procedure can be scheduled. This ensures we fully understand your needs, assess your treatment area, and create a personalized plan that's right for you.

Appointment Scheduling

  • Appointments are scheduled on a first-come, first-served basis

  • Package clients receive priority booking privileges

  • We recommend booking your full treatment series in advance to secure your preferred dates

  • Appointment times are reserved exclusively for you once confirmed

Deposit Requirements

Consultations:

$80 deposit required at booking (applied toward your procedure if booked within 30 days)

  • Individual Services:

    50% deposit required (whichever is greater)

    Treatment Bundles:

    25% deposit required (whichever is greater)

  • All deposits are non-refundable but may be transferred to a future appointment with proper notice (see cancellation policy below).

Service & Cancellation Policies

AFTERCARE COMPLIANCE

Your Responsibility

Proper aftercare is critical to achieving optimal results. You are responsible for:

  • Following all aftercare instructions provided

  • Attending all scheduled follow-up appointments

  • Purchasing and using recommended aftercare products

  • Protecting treated areas from sun exposure as directed

  • Avoiding activities that may compromise healing

Results & Touch-Ups

  • Individual results vary based on skin type, health, and aftercare compliance

  • Touch-up sessions may be required and are typically offered at a discounted rate

  • We cannot guarantee specific results if aftercare instructions are not followed

  • Hidden Hues is not responsible for complications arising from non-compliance

PHOTOGRAPHY & MEDIA CONSENT

Before & After Photos

Before and after photos are required for your client records. These images are kept confidential unless you provide written consent for their use in marketing materials.

You may opt-in to allow Hidden Hues to:

Share your images on social media (faces cropped/obscured unless specified)

Use your images for educational or promotional purposes

Feature your testimonial alongside your images

You may revoke consent at any time by contacting us in writing.

CANCELLATION & RESCHEDULING POLICY

Cancellation Notice Requirements

  • 48+ Hours Notice:

  • No penalty or fees

  • Deposit fully transferable to new appointment date

  • Must reschedule within 60 days of original appointment

24-48 Hours Notice:

  • Deposit transferable to new appointment date minus rescheduling fee

  • Must reschedule within 60 days of original appointment

Less Than 24 Hours Notice:

  • 50% of service cost forfeited

  • Remaining deposit may be applied to future appointment within 30 days

  • Subject to availability

No-Show/Same Day Cancellation:

  • Full deposit forfeited

  • Full service cost must be paid before rebooking

How to Cancel or Reschedule

Please contact us as soon as possible.

We understand that emergencies happen. Please communicate with us, and we'll do our best to accommodate you.

LATE ARRIVAL POLICY

We respect your time and ask that you respect ours and that of other clients.

5-10 Minutes Late:

Your appointment may proceed, but treatment time will be shortened accordingly to avoid delays for other clients.

10-15 Minutes Late:

We may need to reschedule your appointment.

15+ Minutes Late:

Your appointment will be considered a no-show. Full deposit will be forfeited, and you'll need to rebook and pay in full

PAYMENT POLICY

  • Accepted Payment Methods

  • Cash

  • Credit/Debit Cards (Visa, Mastercard, Amex)

  • Bank Transfer

  • Payment Plans (for packages only - inquire for details)

    Payment Terms

  • Consultation fees are due at time of booking

  • Deposits are required to secure all appointments

  • Full payment for individual services is due on the day of treatment

  • Package payments may be split into installments (payment plan agreement required)

  • Outstanding balances must be paid before the next scheduled appointment

Refund Policy

  • All sales are final once services have been rendered

  • Deposits are non-refundable but transferable with proper notice

  • Package refunds are not available once treatment has begun

  • In the rare event we must cancel your appointment, you will receive a full refund or credit toward future services

TREATMENT POLICIES

Pre-Treatment Requirements

  • Consultation must be completed before first treatment

  • Patch test required for all camouflage and lightening services

  • Medical clearance may be required for certain conditions

  • Follow all pre-treatment instructions provided during consultation

Session Spacing

  • CIT sessions must be spaced 4-6 weeks apart for optimal collagen production

  • Camouflage touch-ups should be scheduled 6-8 weeks after initial application

  • Lightening sessions are typically spaced 4-6 weeks apart

  • Failure to follow recommended spacing may affect results

Missed Appointments in Bundle Series

  • Package sessions must be completed within 12 months of purchase

  • Missing scheduled appointments may delay your results

  • Packages cannot be extended beyond 12 months without consultation

HEALTH & SAFETY POLICIES

Your Health Information

You must disclose all relevant medical conditions and medications

Inform us immediately of any changes to your health status

Failure to disclose medical information may result in complications and appointment cancellation without refund

Contraindications

We reserve the right to refuse or postpone treatment if:

You have active infections or skin conditions in the treatment area

You are pregnant or nursing (certain services only)

You have not obtained required medical clearance

You appear to be under the influence of drugs or alcohol

We determine treatment would not be safe or effective

Client Conduct

We maintain a professional, respectful environment. We reserve the right to refuse service and terminate appointments without refund if clients are:

Disrespectful, abusive, or inappropriate toward staff

Under the influence of drugs or alcohol

Non-compliant with health and safety protocols

MODIFICATIONS TO POLICY

Hidden Hues reserves the right to modify this policy at any time. Changes will be posted on our website and communicated to active clients. Continued use of our services constitutes acceptance of any policy updates.

Policy Last Updated: JANUARY 2026

QUESTIONS?

If you have any questions about our policies, please don't hesitate to contact us.

By booking an appointment with Hidden Hues, you acknowledge that you have read, understood, and agree to comply with this Service & Cancellation Policy.